bucks county medical assistance transportation
Bucks County Transport provides free transportation to participants of the Medical Assistance Transportation Program (MATP). If you are a MATP consumer, you can get transportation to any health care service that is covered by Medical Assistance, including appointments with your doctor, dentist, psychologist or psychiatrist, drug and alcohol treatment clinics or with any other Medical Assistance provider. You can also use this service to go to the pharmacy for prescriptions, to the hospital for tests, or to get to medical equipment suppliers.
If you belong to a Medical Assistance MCO (Managed Care Organization - or HMO), you can use this service to get to any provider within your Physical Health Plan or your Behavioral Health Plan's network.
If you are enrolled in the Medical Assistance ACCESS Plus Program, you can use MATP services to get to your selected or assigned Personal Care Physician (PCP) and any specialist to whom your PCP refers you. You can use MATP to go to the nearest behavioral health provider who can meet your needs. You can use MATP to go to more distant behavioral health providers if you give MATP information that you medically need that provider.
If you do not belong to an MCO or the Access Plus Program but you receive your health care through MA for fee service, you can use MATP to go to the nearest Medical Assistance provide who can meet your needs. You can go to a more distant provider if you give the MATP information that you medically require it.
Please print and complete the MATP application and have your physician or professional complete the MATP Disability Certification and send to the address shown on the application.
MATP Application MATP Disability Certification
Please note, all wheelchairs and other mobility devices must be approved by BCT before scheduling transportation. This is to ensure that we will be able to safely transport you in our vehicles.
Once you have registered, you will be sent more written information about how to use the MATP services. Your registration is good as long as you continue to receive Medical Assistance. For questions about MATP, call 215-794-8360.
schedule a ride
Scheduling hours are 8:30 a.m. to 4:30 p.m.
To schedule a ride, call 1-888-795-0740.
Transportation is available Monday through Friday between 6:00 a.m. and 6:00 p.m. (Saturday, Sunday and evenings available through special arrangement). Transportation outside of Bucks County may be limited to certain days/times. Please call 1-888-795-0740 for details.
Please schedule your ride at least 2 week-days in advance. If you are calling exactly two week-days in advance, please call no later than 4:30 p.m. You may schedule up to 6 months in advance. Please schedule your ride according to the time you need to arrive at your destination. Our Reservationist will be able to give you an approximate time your driver will arrive for you.
Our drivers are considered "on time" if arriving within 15 minutes before or after the approximate pick-up time given, as well as arriving within 15 minutes after a scheduled return time.
When scheduling, we will need:
- the complete address of your destination (including location of any specific entrance) and phone number
- information on any special needs (i.e. a wheelchair lift, if an escort will be with passenger, etc.)
When scheduling an "out-of-County" ride, you must call a minimum of 2 week-days in advance. Appointments should be made no earlier than 10:00 a.m. and you must be ready to return no later than 1:00 p.m. Your pick-up will be between 7:00 a.m. - 9:00 a.m. You must have the complete address including your doctor's name and telephone number where you can be reached. If you require transportation beyond our normal "out-of-County" service area, we will assist you with public transportation arrangements.
Counties BCT serves: Philadelphia, Montgomery, Lehigh and Northampton.
canceling a ride
To cancel a ride and avoid a no-show, please call 888-795-0740 at least 2 hours in advance of your scheduled ride, or you may call our Cancellation Hot Line at 215-794-5556 to leave a message 24 hours a day/7 days a week. (The Cancellation Hot Line is for cancellations only. No other information will be taken from that line.) Repeatedly no-showing your scheduled rides may impact your transportation.
If a rider fails to cancel a trip at least 2 hours before the scheduled pick-up time, and driver arrives, but ride is not taken, this is considered a "no-show". Repeatedly no-showing your rides may impact your transportation.
Basic service is curb-to-curb, and drivers will assist passengers on and off the vehicle if so noted upon registration, or if requested at time of scheduling. If door-to-door service is required, you should make arrangements to have an escort accompany you on your ride. Escorts are permitted to ride free of charge when a document from your medical provider is on file with BCT stating that the rider requires assistance to travel. If you are registering a child who is under 18, a parent or guardian must accompany the child to their appointment at no cost.
If you use your own vehicle or find someone willing to give you a ride to a qualified medical care location in lieu of using our transportation service, you can get mileage reimbursement. Click here for more information and a reimbursement form.
about your ride
The MATP provides rides in the least costly way to meet your needs. You will usually be riding with other passengers. Depending on where you need to go, MATP can arrange a ride for you using BCT services or available public transporation.